A white screen appears when launching Skype: several ways to solve the problem

Skype is a popular instant messenger owned by Microsoft that provides voice, video and text messaging with other Skype users and telephone subscribers. Today we will look at a problem where a user sees a white screen when launching Skype.

How to fix a white screen when launching Skype

The problem can be caused by various factors, including a malfunctioning version of Skype on the computer, virus activity, a conflict with other software on the computer and, oddly enough, the Internet Explorer browser. But first things first.

Method 1: Restore Internet Explorer to factory settings

This will probably seem strange to you, but Skype uses the resources of the Internet Explorer browser to operate. If this browser does not function correctly on the computer, the user sees a white screen instead of the program.

1. First of all, you can try resetting Internet Explorer settings. To do this, close all additional windows of Internet Explorer and Windows Explorer, leaving only the main browser window. Click on the gear icon in the upper right corner and go to the section "Internet Options".
   
   
   
   
   
2. In the window that appears, go to the tab "Additionally" and click on the button "Reset".
   
   
   
   
   
3. A confirmation window will pop up on the screen, in which you just have to complete the process by clicking "Reset".
   

Method 2: Run Internet Explorer Health Check

If the first method does not bring any results, the function of checking the system for damaged system files can help you. If problems with Internet Explorer are found, the system will fix them.

1. To get started, you will need to run a command prompt with privileged rights. If you have Windows 10, just click the button Pusk right-click and in the additional menu that pops up, select "Command Prompt (Administrator)".
   
   
   
   
   If you are a user of a lower version of the OS, open the search bar and enter the query in it "CMD". Right-click on the result and select "Run as administrator".
   
   
   
   
   
2. When the terminal window appears on the screen, you will need to run System File Checker with the following command:
   
   sfc /scannow
   

Scanning the system can take quite a long time, so be prepared to keep your computer running for several hours. When the file scan is completed and Windows has fixed all the problems found, all you have to do is restart your computer and check that Skype is working.

Method 3: Reinstall Skype

You shouldn’t rule out the possibility that Skype is not working correctly. In this case, reinstalling it may help you.

1. First of all, you will need to remove Skype from your computer. Please note that in this case it is recommended to completely remove the program from the computer, but the program will be able to provide this feature Revo Uninstaller, which will first perform the usual removal of the program, and then additionally scan the system for the presence of remaining files and keys in the registry, which may subsequently lead to the fact that the problem with the operation of Skype will not be resolved.
   
   
2. When the removal is complete, be sure to restart your computer. This is necessary for the system to finally accept the changes made.
   
   
3. Download the latest version of Skype from the link at the end of the article and install it on your computer.
   

After these steps, try running the program and checking its functionality.

Method 4: System Restore

Windows OS provides a special function that allows you to return your computer to the point when it was working correctly. If Skype worked some time ago, then this step may help you solve the problem.

1. To do this, call the menu "Control Panel", and then navigate to the section "Recovery".
   
   
   
   
   
2. In the window that appears, select "Run System Restore".
   
   
   
   
   
3. After a couple of moments, the available rollback points will be displayed on the screen, among which you will need to select the one that dates back to the time when Skype was working normally.
   

Method 5: Create a new Skype login shortcut

If you launch Skype from a desktop shortcut, you can try creating a new shortcut.

1. First, close Skype. To do this, right-click on the program icon in the tray and select the item in the context menu that appears. "Sign out of Skype".
   
   
   
   
   
2. Right-click on any free area of ​​the desktop and go to “Create” – “Shortcut”.
   
   
   
   
   
3. A window will appear on the screen in which you will need to specify the location of the executive file of the program to be launched. Click on the button "Overview".
   
   
   
   
   
4. An explorer will open in which you will need to find the program's executive file, which is usually located at:
   
   C:\Program Files\Skype\Phone
   
   Select the program executable file with a mouse click and click on the button "OK".
   
   
   
   
   
5. Click on the button "Further".
   
   
   
   
   
6. Complete the shortcut creation process by clicking on the button "Done".
   
   
   
   
   
7. Try launching the program through the new shortcut.
   
   
   
   
   

Method 6: Using the LoginCleanup File

With this method we will remove all user files from the computer using the LoginCleanup file.

1. Download the LoginCleanup file from this link.
   
   
2. Unzip the archive and run the attached file.
   
   
3. The file will automatically close Skype and clean it up. After this, Skype will automatically launch. Check for the problem.
   

These are the main ways to solve the white screen problem in Skype. If you have recommendations that could complement the article, please share them in the comments.https://www.skype.com/ru/download-skype/skype-for-computer/

Download Skype for free

Download the latest version of the program from the official website https://www.skype.com/ru/download-skype/skype-for-computer/